Review Pack Recall Requests

When to Recall

Recall a pack when:

• You need to make urgent corrections
• The wrong reports were included
• You need the reports back before the reviewer finishes

How Recall Works

Step 1: Request Recall

1. Open the pack you want to recall
2. Click "Recall Pack"
3. Enter a reason (helps the reviewer understand urgency)
4. Submit the request

Step 2: Reviewer Responds

The reviewer receives a notification and can:

• Release – Returns the pack to you immediately
• Continue reviewing – Finishes their review first

Step 3: Pack Returns

Once released, the pack:

• Returns to your control
• Status changes to "Draft"
• Previous annotations are preserved

Urgent Recalls

For emergencies, school administrators can force-recall packs:

1. Admin navigates to Review Packs
2. Finds the stuck pack
3. Uses "Force Recall" option
4. Pack immediately returns (no reviewer approval needed)

Recall Expiry

Recall requests expire after 15 minutes if not responded to. After expiry:

• Submit a new request
• Or wait for the reviewer to complete naturally

Best Practices

Before Sending

• Double-check which reports you're including
• Ensure all reports are ready for review
• Communicate with your reviewer about timing

When Recalling

• Be specific about why you need the pack back
• Apologise for the interruption
• Provide a new timeline if re-sending

What Happens to Annotations?

If the reviewer had started adding annotations:

• Annotations are preserved
• They'll be visible when you edit reports
• Useful even if review wasn't complete

Next Steps

• Creating Review Packs
• Reviewing reports as a colleague