Reporting a Problem

If something in ReportRocket isn't working the way it should, you can tell us without leaving the page you're on. Your report goes straight to the ReportRocket team, along with the technical details we need to track the problem down.

Where to Find It

Click the round Help button (the question mark) at the bottom right of any page once you're signed in
In the Help & Support drawer, click Report a problem

Filling In the Form

What's this about? Choose the closest match: Something's broken, Comment generation, Layout or display issue, Billing or credits, A question, or Something else.
What happened? Tell us what you expected to happen and what happened instead. A sentence or two is enough, and the more specific you are, the faster we can help.
Screenshots (optional): paste a screenshot, drag one in, or browse for a file. You can attach up to 3 images (PNG, JPG, WebP or GIF), up to 5 MB each.

Then click Send report.

Take care with screenshots. A screenshot can show student names and comments. Only attach what's needed to show the problem.

What We Include Automatically

So you don't have to describe your setup, the report adds:

The page you were on when you opened the form
Your browser, operating system and screen size
The version of ReportRocket you were using
The time and your time zone
Your account details, so we know who to reply to
Recent error and warning messages from the app

What Happens Next

You'll see a confirmation straight away, and we email you a copy of what you told us. The team reads every report, and if we need more detail, we'll reply by email.

You can send up to 10 reports an hour. If you reach that, the form asks you to try again later.

Other Ways to Get Help

Search the Help Centre for step-by-step guides
Contact us for questions about your account, billing or your school's licence