Terms of Service

1. Acceptance of Terms

By creating an account or using ReportRocket, you confirm that:

• You are at least 18 years of age
• You have the authority to enter into these Terms
• If using on behalf of a school or organisation, you have the authority to bind that entity to these Terms
• You will use the Service in compliance with all applicable laws and regulations

2. Description of Service

ReportRocket is an AI-powered platform that assists Australian primary school teachers in generating student report comments. The Service includes:

• AI-assisted generation of curriculum-aligned report comments
• Class and student management tools
• Collaborative review workflows for report quality assurance
• School administration features for managing users and settings

The Service is designed as a tool to assist teachers. All generated content should be reviewed and edited by qualified educators before use in official student reports.

3. User Accounts and Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorised use of your account
• Accept responsibility for all activities under your account

We may suspend or close accounts that breach these Terms (see Section 11).

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Enter false, misleading, or fraudulent information
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Share account credentials with unauthorised persons
• Use the Service for purposes other than educational report generation

5. Intellectual Property

Our Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by ReportRocket and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

Your Content

You retain ownership of the student data and report content you create using the Service. By using the Service, you grant us a limited licence to process and store your content solely to provide the Service to you. We do not claim ownership of your student data or generated reports.

6. AI-Generated Content

The Service uses artificial intelligence to generate report comments. You understand and agree that:

• AI-generated content is a starting point and should be reviewed and edited by you
• You are responsible for verifying the accuracy and appropriateness of all content
• Generated content may require modification to suit individual student circumstances
• We do not guarantee that AI-generated content will be error-free or perfectly suited to every situation
• Final responsibility for report content rests with the teacher and school

7. Licences and Payments

Plans

The Service offers several plans with different features and usage limits. Current pricing and plan details are available on our Pricing page.

• Free tier: a one-time trial of 10 personalised report comments for accounts created on or after 1 August 2026 (accounts created before then have no free allowance)
• Teacher Pro: 100 personalised report comments per semester
• School licences: Student-pool based usage, unlimited personalised comments within pool

Billing

• All licences are one-time payments. Nothing renews or charges you automatically
• Individual licences are available as semester or annual purchases
• School licences are available as semester or annual purchases based on tier selection
• All fees are quoted in Australian Dollars (AUD)
• Prices for individual teachers include GST
• School licence prices are quoted exclusive of GST. GST of 10% is added at invoicing and shown separately on your tax invoice
• Payment is processed securely through Stripe, a PCI-DSS Level 1 certified payment processor

Report Rocket Pty Ltd is registered for GST. A tax invoice showing our ABN and the GST amount is issued for every school licence purchase.

Free Trials

School trials are available for eligible educational institutions with verified .edu.au or .gov.au email domains. Trial terms, including duration and student limits, are specified at the time of trial activation.

Refunds

As all purchases are one-time payments:

• Refunds are not provided after purchase, except as required by Australian Consumer Law
• For major service failures, you may be entitled to a refund under Australian Consumer Law (see Section 9)
• If you believe you are entitled to a refund, please contact us

8. Data and Privacy

Our Privacy Policy explains how we collect, use, store and protect personal information, including student information. It forms part of these Terms.

We do not use student information for marketing.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

10. Disclaimers and Limitations

Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not responsible for decisions made based on AI-generated content

11. Suspending or Closing Accounts

We may suspend or close your account if you breach these Terms, if the law requires it, or if we stop providing the Service (with reasonable notice). If we close your account, you can contact us for a copy of your report comments, and we will then delete the account and its data.

Deleting Your Own Account

You can delete a personal account at any time from the profile menu. This permanently deletes the account and everything in it, including classes, students and comments. Backup copies are kept for a limited time and then removed.

If you belong to a school, leave the school first. Information created for the school stays with the school.

12. Indemnification

You agree to indemnify and hold harmless Report Rocket Pty Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit through the Service

This indemnification obligation will survive termination of these Terms and your use of the Service.

13. Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us to attempt to resolve any dispute informally. We will endeavour to resolve complaints and disputes within 30 days.

Formal Resolution

If informal resolution is unsuccessful, disputes will be resolved through the courts of New South Wales, Australia. Both parties consent to the exclusive jurisdiction of these courts.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

The failure of ReportRocket to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15. Force Majeure

ReportRocket shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, pandemic, power outages, internet service provider failures, or third-party service disruptions.

16. Changes to Terms

We may update these Terms and will post them here with a new date. If a change materially affects you, we will tell you before it takes effect. If you don't agree, you can stop using the Service and delete your account. If you keep using the Service after a change takes effect, you accept it.

We encourage you to periodically review these Terms to stay informed about your rights and obligations.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Report Rocket Pty Ltd regarding your use of the Service. These Terms supersede any prior agreements or understandings, whether written or oral, relating to your use of the Service.

18. Contact Us

If you have questions about these Terms of Service:

• Company: Report Rocket Pty Ltd · ABN 95 694 320 048
• Contact: Contact Form